Shipping policy

Shipping Policy

At Wheelchair Zone, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our processes for shipping, delivery, and handling to ensure a seamless experience for our customers.

Shipping Methods and Timeframes

Standard Shipping: Orders are processed within 1-2 business days and typically delivered within 5-7 business days.
Expedited Shipping: Available at an additional cost, with delivery within 2-3 business days.
Local Pickup: For customers near Sugar Land, TX, local pickup can be arranged at 10055 Belknap Road, Suite 216.

Shipping Costs

Shipping costs vary based on the product size, weight, and delivery location. Exact costs will be calculated at checkout.

Order Tracking

Once your order ships, we will email you a tracking number to monitor its progress. If you do not receive a tracking email, please contact us at info@wheelchair-zone.com or call +1(346) 219-0722.

International Shipping

At this time, we only ship within the United States. For inquiries about international orders, please contact us directly.

Damaged or Lost Packages

If your package arrives damaged, contact us immediately with photos of the damage, and we will assist in resolving the issue.
For lost packages, reach out to us so we can coordinate with the shipping provider to locate or replace your order.

Contact Us

For shipping-related questions or assistance, please contact:

Email: info@wheelchair-zone.com
Phone: +1(346) 219-0722

We appreciate your trust in Wheelchair Zone and strive to ensure your orders arrive safely and on time.

1. Information We Collect

Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you purchase products or contact us.
Non-Personal Information: Browser type, IP address, and website usage data to enhance your browsing experience.

2. How We Use Your Information

To process orders and deliver products/services.
To communicate with you regarding your inquiries, orders, or maintenance services.
To improve our website, services, and customer support.
To comply with legal obligations and prevent fraud.

3. Data Sharing

We do not sell, rent, or share your personal information with third parties except as necessary to:

Fulfill your orders (e.g., shipping providers).
Comply with legal obligations.
Protect our rights and property.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, or misuse. However, no online transmission is entirely secure, and we encourage you to exercise caution.

5. Cookies

Our website uses cookies to improve functionality and analyze usage. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

Access and update your personal information by contacting us at info@wheelchair-zone.com.
Opt-out of marketing communications by following the instructions in our emails.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

8. Policy Updates

We reserve the right to update this Privacy Policy. Changes will be posted on this page with the last updated date.

Contact Us
If you have questions about our Privacy Policy, please contact us at:

Email: info@wheelchair-zone.com
Phone: +1(346) 219-0722
Address: 10055 Belknap Road, Suite 216, Sugar Land, TX 77498