Shipping policy
Shipping Within the USA
Free Shipping – Wheelchairs and Scooters Only
We offer free shipping within the USA exclusively for all wheelchairs and scooters. Orders are typically processed and shipped within 3 business days of receiving cleared payment.
Shipping Fees – Parts & Accessories
For parts and accessories, customers are responsible for shipping charges, which vary based on product weight, dimensions, and destination. Exact costs will be calculated and shown at checkout.
Once shipped, you will receive a tracking number via email so you can monitor your order every step of the way. If you do not receive tracking information within the expected timeframe, please contact us at info@wheelchair-zone.com or call +1 (346) 219-0722.
International Shipping
We ship worldwide from Houston, Texas, USA. If you are an international buyer, please contact us before placing your order to confirm shipping availability and cost.
Important International Shipping Notes:
Customs Processing: International orders may be subject to customs inspections, which can delay delivery.
Import Duties & Taxes: Buyers are responsible for any customs duties, taxes, or brokerage fees due at the time of delivery.
Customs Declarations: We comply with all customs declaration laws and declare the actual value of the item.
For more details about customs and potential charges, please contact your local customs office before purchasing.
We do not ship to: Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, and select other regions. Contact us for more information.
Handling Time
Orders are typically shipped within 3 business days after receiving cleared payment. Business days do not include weekends or public holidays.
