Refund & returns policy
At Wheelchair Zone, we are committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
1. Returns Eligibility
- Products must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days of delivery.
- Custom or personalized items, as well as clearance items, are non-returnable unless defective.
2. Return Process
- Contact us at info@wheelchair-zone.com or +1(346) 219-0722 to request a return authorization.
- Provide proof of purchase and details about the item.
- Once approved, ship the product back to our address at your expense, unless the return is due to a defect or error on our part.
3. Refunds
- Upon receipt and inspection of the returned item, refunds will be issued to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to an error or defective product.
4. Exchanges
- We offer exchanges for products that are defective or damaged during transit. Contact us to arrange a replacement.
5. Non-Returnable Items
- Custom-made or personalized items.
- Clearance or final sale items.
- Products damaged due to misuse or improper handling.
Contact Us
For questions or assistance with your return, refund, or exchange, please contact us:
- Email: info@wheelchair-zone.com
- Phone: +1(346) 219-0722
- Address: 10055 Belknap Road, Suite 216, Sugar Land, TX 77498
We are dedicated to ensuring a smooth process for all returns and refunds. Thank you for choosing Wheelchair Zone!
