Refund & returns policy
- Buyers are responsible for return shipping costs unless the return is due to our error (e.g., you received a wrong or defective item).
We recommend using a trackable shipping method for your return.
Original shipping fees (if any) are non-refundable.
How to Start a Return
Contact us at info@wheelchair-zone.com or call +1 (346) 219-0722 with your order number and reason for return.
We’ll provide you with return instructions and the return address.
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Refunds
Approved refunds will be processed back to your original payment method within 5–10 business days.
You will receive a confirmation email once your refund has been issued.
Exchanges
If you received a defective or damaged item and need a replacement, please contact us immediately.
Contact Us
If you have any questions about our return or refund process, feel free to reach out:
Email: info@wheelchair-zone.com
Phone: +1 (346) 219-0722
Address: 10055 Belknap Road, Suite 216, Sugar Land, TX 77498, USA
We value your business and aim to ensure every experience with Wheelchair Zone is a positive one.
